Q: How do I make an exchange?
A:  If you are not completely satisfied with your purchase for any reason,
     return the merchandise at your expense within 30 days of receipt.
     Return a copy of your invoice along with the merchandise. 
     Call 1-866-999-9VLO (9856) for details.  For headquarters employees,
     just dial 7467.
     
     If you are returning an item for an Even Exchange, no dollar variance, 
     your item will be exchanged for the new size or replacement item and
     sent back to your Valero location.  If this item is not an even exchange
     i.e. upcharge for larger size or shipping charges for the new item, we
     will process your return and credit your account.  You will then need to
     place another order for the new item (larger size, different item, etc.).
     Once we receive the new order on-line, we will then process your new
     order. If you should have any questions, please call 1-866-999-9VLO
     (9856) for details.  For headquarters employees,  just dial 7467.

     San Antonio, TX Customers
     If you are located in San Antonio, TX return a copy of your invoice (included with your shipment) 
     and the item(s), address the package to Valero Specialty Shop and bring the package to your 
     mailroom.  Please allow 10 days for the processing of any exchange.  If you need an immediate 
     exchange, bring a copy of your invoice and the item(s) to: 

     Joiner Marketing & Promotions
     4706 Shavano Oak, Suite 102
     San Antonio, TX  78249

Q:  Why do I have to place another order when returning & exchanging an item?
A:  For your protection your credit card number and information is not saved on our system.
     We are able to process your return and credit your account with your order number. 
     

Q:  What if I have a special event coming up?  Who do I contact?
A:  Contact Lauren Davis at Lauren.Davis@valero.com or  
1-800-531-7911 ext 2756 or (210) 370-2756.